Terms & Conditions

3.1 Making a Booking

You can book our services through our website, phone (+91-9960281898), WhatsApp, or email (tripcar.in@gmail.com). All bookings are subject to availability and confirmation from TripCar.

3.2 Booking Confirmation

A booking is confirmed only when you receive written confirmation from TripCar via email, WhatsApp, or SMS. The confirmation will include trip details, vehicle type, pricing, pickup time, and driver information (if available).

3.3 Advance Booking

We recommend booking at least 24-48 hours in advance for best availability. Last-minute bookings are subject to vehicle and driver availability.

3.4 Accurate Information

You are responsible for providing accurate information (name, phone number, pickup location, travel dates, number of passengers). TripCar is not liable for issues arising from incorrect information provided by the customer.

4.1 Pricing

All prices are quoted in Indian Rupees (INR) and include fuel charges, driver allowance (bata), tolls, parking fees, and applicable taxes, unless otherwise stated. Prices are subject to change without prior notice.

4.2 Payment Methods

We accept payments via cash, UPI, bank transfer, credit/debit cards (online bookings), and other digital payment methods. Payment terms will be communicated at the time of booking.

4.3 Advance Payment

For certain bookings, we may require an advance payment (typically 20-50% of the total fare) to confirm your reservation. The remaining balance is payable at the completion of the trip or as agreed.

4.4 Extra Charges

Additional charges may apply for:

• Route changes or destination additions not included in the original booking
• Waiting time beyond the agreed limit (charges communicated in advance)
• Vehicle damage caused by customer negligence
• Late-night pickups (11 PM - 6 AM) may incur additional charges

5.1 Cancellation by Customer

• More than 24 hours before trip: Full refund of advance payment (if any), minus processing fees.
• 12-24 hours before trip: 50% refund of advance payment.
• Less than 12 hours before trip: No refund.
• No-show: No refund.

5.2 Cancellation by TripCar

In rare cases, we may cancel your booking due to unforeseen circumstances (driver unavailability, vehicle breakdown, natural disasters, etc.). In such cases, we will provide a full refund or offer an alternative vehicle at no extra cost.

5.3 Refund Processing

Approved refunds will be processed within 5-7 business days to the original payment method.

7.1 Driver Assignment

TripCar will assign a professional, experienced, and verified driver for your trip. Driver details (name, phone number) will be shared before the trip starts.

7.2 Vehicle Standards

All vehicles are well-maintained, clean, and equipped with air conditioning. We strive to provide the vehicle type confirmed at booking, but reserve the right to substitute with a similar or better vehicle if needed.

7.3 Driver Authority

The driver has the authority to refuse service or terminate the trip if the customer engages in illegal activities, threatens safety, causes damage, or violates these Terms. No refund will be issued in such cases.

8.1 Vehicle Insurance

All our vehicles are insured as per Indian law. However, this insurance does not cover customer belongings or personal injuries beyond what is legally required.

8.2 Personal Belongings

TripCar is not responsible for loss, theft, or damage to your personal belongings during the trip. You are advised to take care of your valuables at all times.

8.3 Limitation of Liability

TripCar's liability is limited to the amount paid for the specific booking. We are not liable for indirect, incidental, or consequential damages arising from the use of our services.

8.4 Customer-Caused Damage

You are liable for any damage to the vehicle caused by your negligence, misuse, or violation of these Terms. Repair costs will be charged to you.